Question 1

What are your management fees?

Accepted Answer

Our management fees are percentage-based, calculated as a percentage of the monthly rent collected. The exact rate depends on your property portfolio, location, and specific needs. Contact us for a custom quote tailored to your situation.

Question 2

How do you screen tenants?

Accepted Answer

We use Certn for comprehensive background and credit checks. Our screening process includes credit history review, criminal background check, income and employment verification, and previous landlord references. This thorough approach helps ensure quality tenants for your property.

Question 3

What if my tenant doesn't pay rent?

Accepted Answer

We have a structured late payment procedure that complies with the NS Residential Tenancies Act. Day 1: We send a late payment notice. Day 3: If payment isn't received, we escalate with follow-up. We also generate Form D (Notice to Quit for Non-Payment) when necessary. Throughout this process, we keep you informed of all actions taken.

Question 4

How often will I receive reports?

Accepted Answer

You'll receive monthly financial statements detailing income, expenses, and property performance. Additionally, you have 24/7 access to your owner portal where you can view real-time data, payment history, maintenance records, and property documentation at any time.

Question 5

Do you handle evictions?

Accepted Answer

Yes, we handle the full eviction process in compliance with the Nova Scotia Residential Tenancies Act. This includes serving proper notices, filing applications with Residential Tenancies, attending hearings, and coordinating with enforcement if necessary. We work to resolve issues before they reach this point whenever possible.

Question 6

What areas do you serve?

Accepted Answer

We serve properties throughout Nova Scotia with a focus on Halifax Regional Municipality (Halifax, Dartmouth, Bedford, Sackville) as our primary market. We also maintain strong service in our original markets of Yarmouth and the South Shore. We're continuously expanding to serve more areas including the Annapolis Valley.

Question 7

How do I pay rent?

Accepted Answer

Rent is collected through automated Pre-Authorized Debit (PAD) via Rotessa. Once enrolled, your rent is automatically withdrawn on the due date each month. This secure, convenient system ensures on-time payments and eliminates the hassle of manual payments. You can view your payment history in the tenant portal.

Question 8

How do I submit a maintenance request?

Accepted Answer

You can submit maintenance requests 24/7 through your tenant portal. Simply log in, describe the issue, and submit. For emergencies outside business hours, we have a 24/7 emergency line. All requests are tracked and you'll receive updates as work is scheduled and completed.

Question 9

What's the application process?

Accepted Answer

Our application process is fully online. Browse available listings, submit your application through the listing page, and we'll conduct a thorough screening including credit check, background check, income verification, and landlord references. Per the NS Residential Tenancies Act, we do not charge application fees.

Question 10

How do I contact my property manager?

Accepted Answer

You can reach us through multiple channels: your tenant portal (preferred for non-urgent matters), phone at 902-740-7059 during business hours, or email through the contact form. For maintenance emergencies, our 24/7 emergency line is available.

Frequently Asked Questions

For Property Owners

For Tenants

Still have questions?